Extra Space Storage - 5012 - Lancaster - E Avenue L8

I had a great experience with Extra Space Storage, and a big reason for that was Cathleen. From the moment I walked in, she was welcoming, patient, and genuinely helpful. She took the time to explain all my options clearly, answered every question without rushing me, and made the whole process smooth and stress-free. You can tell Cathleen actually cares about doing her job well and making sure customers feel taken care of. The facility itself was clean, secure, and well-organized, but her professionalism and positive attitude really stood out and made the difference. If you’re considering Extra Space Storage, I highly recommend this location—and if you get to work with Cathleen, you’re in good hands.

The best Customer Service around. Great storage facility secure, safe and clean. Manager Cathleen and her staff are always attentive to your needs. I park my 32 foot camping trailer there and whenever I take it out if you forget to tell them. They’ll be calling you to make sure you’re the one who took it out. Great to know that they care about their clients and property. Hats off to them all. Daryel Kent

Very friendly and helpful staff. Dealing with them was stress free. Was a true pleasure. If you go in give Sally a shout out.

Cathleen is absolutely amazing and very kind. She explained everything very well. She engaged the kids and answered all of their curious questions as well.

The manager was on site and helped me with the problems I came in with. She was informative and listened to my needs . I was very pleased with her assistance. She is an asset to the company.