Kansas City North Storage

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• September 28, 2023

  VERY RUDE, UNPROFESSIONAL, CROOKS

  Very unpleasant experience using this storage facility. We had been with them for multiple months. Always paid within their deadlines and even automated our payments. Decided to clear it out and let them know it was going to be empty by the end of the month. KANSAS CITY NORTH STORAGE decided this was a good time to place a lock on our unit even though we had fully paid for this month. When we ask about the lock, the rude response was that we did not give a full 15-day notice (we gave a 10-day notice) and therefore they would not let us into our unit until we paid for the next month in full. We ask about the ethics of this, to which we were told it is just business. Once we had cleaned the unit out, we once again placed our lock back on the unit. NORTH KANSAS CITY STORAGE informed us we did not have to leave a lock so they could rent it to other waiting customers. There was no notification a lock would be added to our unit, we were not late on payment, this company, NORTH KANSAS CITY STORAGE just saw a way to force an additional months rent by locking us out from the fully paid unit we were using. AVOID THIS COMPANY AND ALL RENTAL SITES THEY RUN.

  Recommended No

  price2/5 (a little steep)

  service1/5 (very unhelpful)

  cleanliness3/5 (average)

  - Nate Partridge

  September 29, 2023

  Dear Nate and Apryl, We appreciate your feedback and take your concerns seriously in our commitment to enhancing our services. Tenant satisfaction is a top priority for us, aligning with our dedication to providing safe, clean, affordable, and convenient storage solutions. We strive to be transparent and thorough in our processes, and we apologize if there was any confusion or frustration. Regarding the lock placement matter, we received your email notice 4 days before the month's end and regret any inconvenience caused. As part of our standard procedures, we require a 15-day notice before the month's end for vacating. Due to the lack of response to our reminder, the lock was placed to facilitate assistance and was promptly removed upon your arrival. Our lease agreement, initial consultation, and Important Reminders document highlight the 15-day notice requirement, a common industry practice for smooth tenant transitions. We understand moving can be hectic, and we aim to provide clarity and support. To accommodate your situation, we informed you that you could remove the lock once your items were completely moved out if it was more convenient for you, given your relocation or you could keep the lock on the door. We also offered in-person account closure/unit review and already removed your credit card before officially vacating. Post-vacating, we promptly terminate leases and issue a "Move Out Statement" to prevent additional charges. We apologize for any confusion or frustration and remain committed to transparent and thorough processes. Please feel free to reach out to us directly, and we'll do our utmost to address any outstanding issues. Thank you, Kansas City North Storage

  - Manager's Response

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